FAQs
- When will I receive my order?
UK – 3 – 4 days
Europe – 6 -7 days
Worldwide – 12-14 days
These are our best estimates, however please allow a few extra days before getting in touch due to any unforeseen circumstances.
If you’ve still not received your order, please get in touch via the contact form or hello@theeasylife.co and we’ll be on hand to help.
- How are products shipped?
Orders are shipped to UK destinations via Royal Mail and globally via DHL Globalmail.
You’ll receive an email upon order shipment with a tracking number to use below:
https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
Once your order reaches your country, it is taken by your local postal service (i.e. USPS in the United States). Your DHL code will be usable on the respective service website to further track your order.
- How do I return or exchange items?
We reckon you’ll be 100% happy with your orders at The Easy Life, however if for any reason you’re not or you want to exchange an item we’re here to help out. Email us at hello@theeasylife.co to kick things off.
Items can be returned or exchanged up to within 14 days of receipt, and must be in original packaging with all tags intact.
To avoid any complications or delays receiving the items back, we would advise sending via trackable shipping service with your name and email address within the package so we can quickly identify the return upon receipt.
- Which payment methods do you accept?